Ep 39 - Google Drive
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Chris Rising (00:43:53): Well, I agree with you. I'll just hit on a couple things. I mean, I've said to a lot of people that I think this is the end baby boomer mentality of work. That somehow you have to be in an office at 6:30 or 7:00 in the morning and stay until 7:00 at night, and that means you're a good employee and all that. I think that thinking is dead now, and I think this killed it. I think certain things in the law that people said you have to have, I'll give you an example. I had to drive from Pasadena to downtown this morning because we're closing a loan. I had to sign tons of documents. The fact that I had to do that with a notary there, is stupid and ridiculous. It's because some older judge or someone in the case law, the lawyers were like, \"Oh no, you can't do DocuSign or Adobe Sign.\" That's going to change radically. But I so agree with you that ... I found the last two weeks that my days are so much longer work from home because everybody has to schedule a call about every little idea.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
Eighty-five percent of insurance executives are deploying customer experience (CX) initiatives throughout the customer journey, according to an IBM study. The pressure to innovate and to adapt is growing exponentially as the pressure to deliver the optimal digital customer experience mounts. Investments in various forms of digital self-service websites, tools, apps, chatbots and virtual assistants have escalated as a result of internet-savvy customers expecting quick responses and COVID-19 restrictions hindering in-person meetings for brokers and agents.Being a trusted advisor is at the heart of insurance broking, however there are numerous market trends and factors impacting the future of insurance broking. Factors like the hardening market, commoditization of specific insurance products, changing customer demands, and technology are driving commercial lines insurance brokers to quickly embrace and drive innovation across their organizations. Making bold digital moves will enable brokers to streamline their operations and outpace the competition. 59ce067264
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